| This problem can occur due to various reasons, | | | | for the problem. |
| some of them include, corrupted webcam | | | | Ensure that the Startup type of Windows Image |
| application or software, corrupted webcam | | | | Acquisition (WIA) service is set to Automatic, if |
| drivers, etc. | | | | not set it to Automatic. WIA is a service that is |
| Resolution | | | | required for running the webcam applications in |
| Test your webcam with a new webcam | | | | the system and needs to enabled. |
| application (you may try with Yahoo Messenger, | | | | You can do this from Services, click on Windows |
| Skype, Windows Live Messenger, Quick play, | | | | key and R simultaneously to open the Run |
| Youcam, etc) | | | | window. |
| Check if the webcam works with the new | | | | Type services.msc in Run window and click on OK. |
| application. | | | | Now in the Services window, scroll down to |
| If the webcam works well with the newly installed | | | | Windows Image Acquisition (WIA) service and |
| application, then the problem could be with the | | | | check its Startup type. If it is not set to |
| built - in webcam application or with the one that | | | | Automatic, then double click on the service and |
| you have been using earlier. | | | | set it as Automatic (beside Startup type) and |
| Uninstall your previous application (the one with | | | | click on "Start" to start the service and click on |
| which the webcam did not work) and reinstall it. | | | | Apply. Click OK. |
| Check now, if your webcam works. | | | | Check if your webcam works now. |
| If the webcam does not work, use the one with | | | | If the problem still persists, then the issue could |
| which your webcam works. | | | | be due to an internal webcam hardware problem. |
| If the webcam does not work with any of the | | | | Before concluding if the problem is related to |
| applications or software, then the problem could | | | | hardware, please check in your notebook support |
| be with the corrupted webcam drivers. | | | | website for any diagnostic tools that you can run |
| Press and hold Windows Key and break key | | | | to fix these issues and sometimes you might |
| simultaneously. | | | | have to be online to perform these diagnostic |
| In the System Properties window, select | | | | tests. |
| Hardware tab and click on Device Manager. | | | | If you are running Vista in your notebook, ensure |
| Click on "+" sign next to Imaging Device and | | | | that it is Vista Service Pack 1. |
| check for any yellow exclamation mark beside | | | | If not, upgrade to Vista Service Pack 1 since it |
| the webcam device, if there is a mark, then it | | | | comes with a new webcam driver which is like a |
| indicates that the device is in bad condition. | | | | hotfix to the one in Vista. |
| The device may function even at this situation | | | | To upgrade from Vista to Vista Service Pack 1: |
| but also can fail sometimes. | | | | Please visit the below weblink from where you |
| If you don't find any exclamation sign next to the | | | | can update or download it: |
| device, then follow the below steps to isolate the | | | | The webcam may not work even when your |
| problem. | | | | system resumes from Hibernation or Standby |
| Reinstall the webcam drivers from Recovery CDs | | | | mode. This happens because most of the video |
| or from the Recovery Partition in the notebook. | | | | applications could not adjust to the change in the |
| Just check now if your webcam works. | | | | Power State of the system. |
| Also test the issue by reinstalling the new drivers | | | | To resolve this problem, restart your webcam. |
| from the webcam support link and if you are | | | | If restarting will not resolve the problem then |
| using the webcam application that came with your | | | | restart your computer which will resolve the issue. |
| notebook then visit your notebook support | | | | The general procedures have been mentioned, |
| website and in the drivers page you will be able to | | | | there might be few more steps that have to be |
| find the recently released webcam drivers. | | | | followed to isolate the problem. Please contact |
| After reinstalling or installing the new drivers check | | | | your support for this. |